Terms and Conditions

Effective date: August 19, 2026

These Terms and Conditions ("Terms") form a binding agreement between Ignite 365 LLC, a Delaware limited liability company with its registered address at 8 The Green, Suite A, Dover, DE 19901, USA ("Ignite 365", "we", "us", "our"), and the entity or individual using our applications ("Customer", "you", "your"). This includes Magic Import, BC Health Check, Ignite Assistant, and Logistics Agent, whether installed via Microsoft AppSource, Microsoft Partner Center, or provided directly by us (collectively, the "Services"). By installing, accessing, or using any Service, you agree to be bound by these Terms. If you do not agree, do not install or use the Services.

1. License Grant

Subject to your compliance with these Terms and payment of applicable fees, Ignite 365 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term, solely for your internal business operations within your licensed Microsoft Dynamics 365 Business Central environment(s). No ownership rights are transferred. All rights not expressly granted are reserved by Ignite 365.

2. Restrictions

You agree not to, and not to permit others to:

copy, modify, reverse engineer, decompile, or create derivative works of the Services, except to the extent applicable law prohibits this restriction;
sublicense, resell, rent, lease, or distribute the Services to any third party without our written consent;
use the Services to build a competing product or service;
circumvent licensing, usage, or security controls; or
use the Services in violation of applicable law, Microsoft's marketplace policies, or in a way that infringes the rights of any third party.

3. Subscription, Purchase, and Payment

Services purchased through Microsoft AppSource or Partner Center are billed and invoiced by Microsoft in accordance with the pricing, billing frequency, and payment terms shown at the point of purchase; Microsoft's applicable commercial marketplace terms also apply to that transaction. Where you purchase directly from Ignite 365, fees are due as set out in your order form or invoice, are non-refundable except as expressly stated in these Terms or required by law, and are exclusive of applicable taxes, which you are responsible for. Subscriptions renew automatically for successive terms equal to the initial term unless either party cancels before the renewal date, in accordance with the cancellation options provided in AppSource/Partner Center or, for direct purchases, by written notice to us.

4. Free Trials

We may offer a free trial period. At the end of the trial, continued use requires a paid subscription unless stated otherwise. We may modify or discontinue trial offers at any time.

5. Customer Data

You retain all rights to the data you input into or process through the Services, including your Business Central tenant data ("Customer Data"). You grant Ignite 365 a limited license to access and process Customer Data solely to provide, support, and improve the Services. Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

6. AI-Generated Output

Certain Services (including Ignite Assistant and Logistics Agent) use artificial intelligence, including third-party AI providers such as Anthropic and Microsoft Azure OpenAI Service, to generate recommendations, summaries, or responses based on the data you provide. Output is probabilistic and may be incomplete or inaccurate; it does not constitute financial, legal, or professional advice, and you are responsible for reviewing and validating any AI-generated output before relying on it for business-critical decisions. We do not use your Customer Data to train general-purpose AI models, whether ours or a third party's, and require our AI sub-processors to do the same. Further detail on this processing is in our Privacy Policy.

7. Confidentiality

Each party may receive non-public business, technical, or financial information of the other party ("Confidential Information"). Each party will use the other's Confidential Information only to perform its obligations under these Terms, protect it with the same degree of care it uses to protect its own confidential information (and no less than reasonable care), and not disclose it to third parties except to employees, contractors, or sub-processors bound by confidentiality obligations, or as required by law. This section survives termination of these Terms.

8. Intellectual Property

The Services, including all software, designs, text, and documentation, are the property of Ignite 365 or its licensors and are protected by intellectual property laws. Except for the license granted in Section 1, no rights in the Services are transferred to you.

9. Warranty and Disclaimer

Ignite 365 warrants that the Services will perform materially in accordance with their published documentation during your active subscription term. Your exclusive remedy for breach of this warranty is that we will use commercially reasonable efforts to correct the non-conformity, or, if we are unable to do so, refund the fees paid for the affected Service for the period of non-conformance.

EXCEPT AS EXPRESSLY STATED IN THIS SECTION, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. RECOMMENDATIONS OR OUTPUT GENERATED BY AI-POWERED FEATURES ARE PROVIDED FOR INFORMATIONAL PURPOSES AND SHOULD BE REVIEWED BEFORE RELIANCE ON THEM FOR BUSINESS-CRITICAL DECISIONS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY YOU FOR THE APPLICABLE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR A PARTY'S INDEMNIFICATION OBLIGATIONS BELOW.

11. Indemnification

Ignite 365 will defend you against any third-party claim alleging that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual property rights, and will indemnify you for damages finally awarded against you as a result, provided you promptly notify us of the claim and cooperate with our defense. You will indemnify and hold Ignite 365 harmless from claims arising out of your misuse of the Services or violation of these Terms.

12. Term and Termination

These Terms remain in effect for as long as you use the Services. Either party may terminate a subscription in accordance with the cancellation terms available through Microsoft AppSource / Partner Center, or, for direct agreements, with 30 days' written notice. We may suspend or terminate your access immediately if you materially breach these Terms and fail to cure the breach within 15 days of notice, or if required to comply with law or Microsoft marketplace policy. Upon termination, your right to use the Services ends, and we will make Customer Data available for export for 30 days, after which it may be deleted.

13. Microsoft Marketplace Terms

If you acquired the Services through Microsoft AppSource or Partner Center, Microsoft's applicable Commercial Marketplace Terms of Use also govern that transaction. In the event of a direct conflict between those terms and these Terms regarding the billing relationship with Microsoft, Microsoft's terms control; in all other respects, these Terms govern your use of the Services.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and each party consents to personal jurisdiction there.

15. General Provisions

Entire agreement: these Terms, together with the Privacy Policy and any order form, constitute the entire agreement between the parties regarding the Services and supersede any prior agreements on the subject.
Severability: if any provision of these Terms is held unenforceable, the remaining provisions remain in full effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Assignment: you may not assign these Terms without our written consent, except to a successor in a merger, acquisition, or sale of substantially all assets. We may assign these Terms in connection with a similar transaction.
Waiver: failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Force majeure: neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party infrastructure or AI providers.
Notices: legal notices to Ignite 365 must be sent to the address in Section 17. Notices to you may be sent to the email address associated with your account or AppSource subscription.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the effective date above, and where required by law or marketplace policy, we will provide additional notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

17. Contact Us

Ignite 365 LLC
8 The Green, Suite A
Dover, DE 19901, USA
Email: hello@ign365.com